mpk365 Terms and Conditions

1. General Information and Scope

These terms and conditions ("Terms") form a legally binding agreement between the mpk365 platform ("Platform", "we" or "mpk365") and its users ("Member" or "you"). mpk365 is an online casino and betting platform that provides services entirely in Bengali for users in Bangladesh.

These terms apply equally to all services, games, promotions, payment transactions and customer support published on the website mpk365.cam. Alongside these terms, our Privacy Policy and Responsible Gaming Policy also form part of your use.

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2. Eligibility and Age Requirement

To create an account and use the services on mpk365, the following conditions must be met:

• You must be 21+, meaning at least 21 years of age.
• You are playing in your own name and with your own funds.
• Online gambling is not legally prohibited for you in the jurisdiction where you reside.
• You are not enrolled in any self-exclusion program.
• You have full legal capacity and eligibility.

Minors (under 21 years of age) are strictly prohibited from creating an account or using the mpk365 platform. We may request identity documents for age verification at any time.

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3. Account Registration and Verification

3.1 Registration Process

Each individual may open only one mpk365 account. If the same person holds multiple accounts, they will be closed and the associated balance may be forfeited. You must provide accurate and complete information at the time of registration.

3.2 KYC Verification

mpk365 follows a Know Your Customer (KYC) process to ensure secure transactions. The following documents may be requested:

• National ID card (NID) or a copy of passport
• Active mobile number verification (registered with bKash, Nagad or Rocket)
• Address proof document (if required)

Withdrawal processing may be put on hold until KYC verification is complete.

3.3 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. If you suspect unauthorized access to your account, contact us immediately at [email protected] or get assistance via the site's 24/7 live chat.

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4. Deposit and Withdrawal Policy

4.1 Accepted Payment Methods

mpk365 currently supports the following payment methods:

• bKash — Mobile Banking
• Nagad — Digital Wallet
• Rocket — Dutch-Bangla Mobile Banking
• Upay — Mobile Financial Service

4.2 Minimum Amounts

• Minimum deposit: ৳200 (for each payment method)
• Minimum withdrawal: ৳500

4.3 Withdrawal Timeframe

Approved withdrawal funds generally arrive in the relevant mobile banking account within 30 minutes to 3 hours. This time may increase if KYC verification has not been completed.

4.4 Transaction Terms

• The deposit account and the withdrawal account must be the same.
• Deposits or withdrawals from third-party accounts are not permitted.
• mpk365 reserves the right to temporarily hold suspicious transactions for review.

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5. Bonus and Promotion Terms

5.1 Welcome Bonus

mpk365 offers new members a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example: deposit ৳1,000 and receive ৳1,000 in bonus, making your total balance ৳2,000.

5.2 Wagering Requirements

To withdraw the welcome bonus, the bonus amount must be wagered 15 times (15x). Example: for a ৳1,000 bonus, a total of ৳15,000 must be wagered.

5.3 General Bonus Policy

• Each bonus offer can only be used once.
• Bonus funds cannot be withdrawn directly; the specified wagering requirements must be met.
• Creating fake accounts to claim bonuses will result in forfeiture of the bonus and closure of the account.
• mpk365 reserves the right to modify or cancel any promotion at any time.
• Cashback and other benefits under the VIP program are subject to separate terms.

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6. Gaming Policy and Fair Play

6.1 Game Rules

Each game available on mpk365 has its own rules. It is advised to read the relevant game rules before starting a game. If there is a conflict between the game provider's rules and mpk365's rules, mpk365's rules will apply.

6.2 Technical Errors

mpk365 will not be held responsible for losses caused by technical errors or connectivity issues during a game. However, we reserve the right to void any abnormal winnings paid out due to a clear game error.

6.3 Live Casino

The dealer's decision is final during live dealer games. In any dispute regarding game records, our server logs will be considered the final evidence.

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7. Prohibited Activities

The following activities are strictly prohibited on mpk365:

• Money laundering or using funds obtained from illegal sources.
• Playing games using bots, automated software or artificial intelligence.
• Creating multiple accounts to take advantage of bonuses.
• Colluding with other members to gain rewards through dishonest means.
• Reselling or transferring balances for commercial purposes.
• Attempting to hack or breach the platform's security systems.
• Harassing or behaving disrespectfully toward mpk365 staff.

If evidence is found of involvement in any of the above activities, the account will be immediately closed and the balance will be forfeited.

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8. Responsible Gaming

mpk365 believes that gaming is a form of entertainment and the safety of all members is our highest priority. We actively encourage responsible gaming.

• Members can set their own deposit limits, betting limits or temporary breaks.
• A self-exclusion option is available if signs of gaming addiction appear.
• Every member has the responsibility to protect minors from gaming.

For more details, visit our Responsible Gaming page.

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9. Privacy and Data Security

mpk365 keeps all members' personal information secure using SSL encryption and advanced security technology. Your data is not sold to any third party.

Detailed information on data collection, storage and use is available in our Privacy Policy. By using mpk365 you also agree to that policy.

Information may be provided in response to a valid request from law enforcement authorities. In such cases we are obligated to comply with applicable law.

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10. Limitation of Liability

mpk365 is not liable for the following:

• Disruptions to gameplay caused by internet connection loss.
• Issues arising from third-party software or devices.
• Losses resulting from sharing your account credentials with others.
• Service interruptions caused by unforeseen circumstances (natural disasters, cyber attacks, etc.).

Under applicable law, the maximum liability of mpk365 shall in no case exceed the total amount deposited in your account.

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11. Changes to Terms and Updates

mpk365 reserves the right to amend these terms and conditions at any time. Members will be notified through their registered contact details in the case of significant changes.

Continuing to use the platform after any changes will be considered as your acceptance of the revised terms. The latest terms and conditions will always be available at mpk365.cam/terms-conditions.

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12. Account Closure and Termination

12.1 Closure at the Member's Request

You may request to close your mpk365 account at any time. To do so, contact us via the site's live chat or at [email protected]. All valid balances must be withdrawn before the account is closed.

12.2 Closure at mpk365's Initiative

mpk365 may close an account without notice in the following circumstances:

• Violation of any part of these terms.
• Evidence of involvement in fraudulent or money laundering activities.
• Creating an account with false information or committing fraud during the KYC process.
• Being a minor or being an employee of the company.

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13. Contact and Dispute Resolution

If you have any questions or complaints about these terms, please contact us:

• Live Chat: 24 hours, 7 days directly from the site
• Email: [email protected]

Any dispute will first be attempted to be resolved through mpk365's customer service. If it cannot be resolved through customer service, the matter will be settled in accordance with applicable law.